Shipments are handled by DHL. You will be informed about the expected or guaranteed delivery date during checkout. Please note that during sales periods delivery can take longer than usual and that shipments are only processed on UK business days.
Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.
Information about customs
For shipments outside the UK it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.
Please note that during sales periods delivery can take longer than usual. Delivery times as shown below count from the day your package is shipped from the SWAY London warehouse. Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.
Premium UK Delivery 1-3 working days
Europe 5-7 business days
Worldwide 7-10 business days
Premium UK Delivery: FREE
Duties & taxes
SWAY London ships from the UK. Duties and taxes may apply if you place an order from outside the UK.
SWAY London shall not be liable for duties or taxes. Please be well informed before you place an order. Once your order has been shipped, it can no longer be cancelled. Only after you've received your order, you are able to return the item(s) free of charge.
Shipments are insured against theft and accidental damage during shipping until the moment you received the package.
If your box is damaged upon arrival, we recommend that you either refuse the delivery or write a note (if possible) that you are accepting a damaged box when signing for it.
If you would like to find out if we ship to your country, please contact our customer service.